Our check-in process includes a meet-and-greet and in-suite presentation by our Move-in Specialist, who will be in contact with you.
The password is shown on your welcome letter. We use a “speed test” app to ensure the Internet speed is fast and reliable.
You will receive an E-mail with departure instructions about one week prior to your departure date, which will advise on the steps to return your suite keys.
No—our team will not be coming to your suite prior to checkout. We do ask that you advise us if any items were damaged. Our housekeeper will clean the suite after you have left.
Yes, this is by way of pictures we have taken and shown to you during the in-suite presentation.
All keys should be returned as per the departure instructions. However, if you have a concern kindly E-mail our Move-in Specialist (firstname.lastname@example.org) and advise.
Due to covid protocols, access to building amenities are scheduled by the concierge personnel.
As per your welcome letter kindly E-mail email@example.com. However, in the event of fire or flood kindly contact the concierge first and then call our operations personnel at 416-901-3391.
No, absolutely not. Nor is smoking permitted on the balcony.
You can ask the concierge who will direct you accordingly.
All deliveries are brought to the building concierge who will ensure they are tagged and placed in a separate area. You will receive a call that your deliveries are available for pick up or you can call the concierge to enquire.
Yes, however kindly consult your rate sheet to note the rental cost of these. If you agree to these rates, then please E-mail firstname.lastname@example.org and advise our team of your requirements and agreement to charge your credit card.
Some locations allow any pets of any size, while others have restrictions. We can check and advise.
Yes, with all furnishing and fittings, including dishwasher, TV, washing machine/dryer, fridge, all kitchen utensils, etc.
No, all our suites are fully furnished.
Yorkville, Bay and College, Mid-town and King West.
Yes, a washer and dryer provided.
All kitchen equipment (plates, forks, spoons, knives, cooking utensils, pots and pans), fridge, washer/dryer, dishwasher, bed sheets, duvets, towels, TV etc.